Client flowchart


Here's is a flow chart of how our clients move through the Support Services dept:

 

Clients refer themselves by phone, by an agency or via our shop
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Client's case is reviewed at referral meeting
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At the referral meeting, clients are allocated to a counsellor are offered an initial assessment
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At assessment, clients complete an assessment form and confidentiality form with consent for Crew database and SMR (Scottish Misuse of Drugs) database and CORE first assessment form (evaluation tool)
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Liaison with other agencies with client's consent e.g. Social Work, Psychiatry
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Offer clients person centred waiting time support (20 minute goal orientated one to one support sessions fortnightly) if there is a waiting list and also information on groups, Reiki, ear acupuncture, relaxation etc
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Client placed on waiting list
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When space arises client is allocated to a practitioner for drug counselling and/or Recovery Development work for groups, one to one relaxation etc
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Person centred counselling with practitioner starts, in general meeting every week for one hour sessions, usually meeting fortnightly in ending stage of counselling
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Regular reviews take place between practitioner and clients - we can work together for initially 20 sessions which can be increased to 40 sessions for longer term work
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Before, during and after counselling, clients can engage with Recovery Development Worker regarding issues such as employment, housing, benefits, education etc
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3 months after counselling has ended, clients are offered a follow up session with our Recovery Development Worker